For banking by telephone, to find an ATM, or to speak to a Star One phone representative for assistance with this website, please call us at 866-543-5202 or 408-543-5202.
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Touchtone Teller

The Touchtone Teller provides free automated telephone access to your accounts 24 hours a day, 7 days a week.

With the Touchtone Teller, you can make withdrawals, transfers, loan payments, activate your Visa cards, and more.

Call (408) 543-5202 or toll-free (866) 543-5202 to access your account.

If you don't have an access code, please call us so we can provide you with one.

Touchtone Teller Call Flow

  • Press the * key to return to the Previous Menu (from all menus).
  • To disconnect, hang up.
  • The system will only allow three (3) invalid attempts; then your call will be terminated. The Touchtone Teller system does not lock you out. Just call back and try again.
  • If you do not respond to any menu selections, the menu will repeat after ten seconds.

Touchtone Teller Information

  • To access Touchtone Teller, call (408) 543-5202 or (866) 543-5202 (toll-free).
  • Choose Option 1 from the main Star One Credit Union greeting.
  • Enter your Member Number followed by the # key
  • Enter your Access Code followed by the # key & follow the prompts. (Please note that your Access Code is between 4-8 digits long).
  • When entering an amount, no decimal point is necessary. For example, 10000 = 100.00
  • Available 24/7 except for brief periods each business day for close of business processing. An announcement will play when the system is not available.
  • Reminder: Due to Federal Reserve restrictions, transfers/withdrawals from savings are limited.
  • When prompted to enter your "account number" or "loan number" within the Touchtone Teller service, enter 1-3 digit suffix. For example, 2 for checking, 141 for Line of Credit. (Account/Loan suffixes may vary for each member. Refer to your monthly statements to obtain this information)
  • To end your call after your inquiry or transaction, simply hang up. You may also disconnect from the main menu by pressing Option 5.

Scam and Fraud Alert

Please remember that Star One employees will never call you to verify or ask for your personal information.

Hang up immediately if someone claiming to be a Star One employee asks for any banking information—such as your Online Banking login information, account numbers, card PINs, or one-time passcodes.

A fraudster may try to reassure you that it's OK to share your information—please hang up, it's not OK.

Several Star One members have received phone calls from a person claiming to be a Star One employee—with a caller ID forged to look like a Star One phone number—and whose goal is to gain access to members' bank accounts online.