For banking by telephone, to find an ATM, or to speak to a Star One phone representative for assistance with this website, please call us at 866-543-5202 or 408-543-5202.
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Touchtone Teller

The Touchtone Teller provides free automated telephone access to your accounts 24 hours a day, 7 days a week.

With the Touchtone Teller, you can make withdrawals, transfers, loan payments, activate your Visa cards, and more.

Call (408) 543-5202 or toll-free (866) 543-5202 to access your account.

If you don't have an access code, please call us so we can provide you with one.

Touchtone Teller Call Flow

  • Press the * key to return to the Previous Menu (from all menus).
  • To disconnect, hang up.
  • The system will only allow three (3) invalid attempts; then your call will be terminated. The Touchtone Teller system does not lock you out. Just call back and try again.
  • If you do not respond to any menu selections, the menu will repeat after ten seconds.

Touchtone Teller Information

  • To access Touchtone Teller, call (408) 543-5202 or (866) 543-5202 (toll-free).
  • Choose Option 1 from the main Star One Credit Union greeting.
  • Enter your Member Number followed by the # key
  • Enter your Access Code followed by the # key & follow the prompts. (Please note that your Access Code is between 4-8 digits long).
  • When entering an amount, no decimal point is necessary. For example, 10000 = 100.00
  • Available 24/7 except for brief periods each business day for close of business processing. An announcement will play when the system is not available.
  • Reminder: Due to Federal Reserve restrictions, transfers/withdrawals from savings are limited.
  • When prompted to enter your "account number" or "loan number" within the Touchtone Teller service, enter 1-3 digit suffix. For example, 2 for checking, 141 for Line of Credit. (Account/Loan suffixes may vary for each member. Refer to your monthly statements to obtain this information)
  • To end your call after your inquiry or transaction, simply hang up. You may also disconnect from the main menu by pressing Option 5.
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Scam and Fraud Alert

Please remember that Star One employees will never call you to verify or ask for your personal information.

Hang up immediately if someone claiming to be a Star One employee asks for any banking information—such as your Online Banking login information, account numbers, card PINs, or one-time passcodes.

A fraudster may try to reassure you that it's OK to share your information—please hang up, it's not OK.

Several Star One members have received phone calls from a person claiming to be a Star One employee—with a caller ID forged to look like a Star One phone number—and whose goal is to gain access to members' bank accounts online.