For banking by telephone, to find an ATM, or to speak to a Star One phone representative for assistance with this website, please call us at 866-543-5202 or 408-543-5202.
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Convenience, security, and simplicity. Star One provides you with the tools you need to manage your finances easily and worry-free.

Contact us by web or email

Easily set up an appointment at any Star One branch.

No appointment? Now you can check wait times at your chosen Star One branch, and use our remote lobby sign-in before you arrive.

To send us confidential information, log on to our Secure Email Message Center.

Regular e-mail is unencrypted and not secure; sensitive information should not be sent via that channel. Messages travel across many networks before reaching their final destination, enabling prying eyes to eavesdrop on e-mail messages.

Use this non-secure form to send us general questions, feedback or reservations for our educational workshops.

To send confidential information (such as Social Security Numbers, account numbers, financial statements), use our Secure Email Message Center instead.


Star One Branch Locations

Branch hours:

  • Monday, Tuesday, Thursday: 9 AM - 5 PM
  • Wednesday: 10 AM - 5 PM
  • Friday: 9 AM - 6 PM
  • Saturday (Stevens Creek, Blossom Hill and Big Basin branches only): 9 AM - 4 PM

Call Us

Toll-free at (866) 543-5202 or (408) 543-5202

Call-center hours:
Monday-Friday: 7:00 AM-7:00 PM PT
Saturday-Sunday: 9:00 AM-5:00 PM PT
Christmas, New Year's and Thanksgiving: closed
December 24 and other holidays: 9:00 AM-5:00 PM PT

Our Shared Branch call center handles after-hours calls and can assist you with general questions and basic transactions.


Fax: (408) 543-5203
Mailing address: P.O. Box 3643
Sunnyvale, CA 94088-3643

Use our Locator to find ATMs, CO-OP ATMs (including 7-Eleven stores), and Shared Branches.


2020 Holidays—Star One branches will be closed

  • Wednesday, January 1: New Year's Day
  • Monday, January 20: Martin Luther King Day
  • Monday, February 17: Presidents Day
  • Monday, May 25: Memorial Day
  • Saturday, July 4: Independence Day
  • Monday, September 7: Labor Day
  • Monday, October 12: Columbus Day
  • Wednesday, November 11: Veteran's Day
  • Wednesday, November 25: Day before Thanksgiving
    All branches open regular hours, but Call Center closes at 6:00 pm.
  • Thursday, November 26: Thanksgiving Day
  • Friday, November 27: Day after Thanksgiving Day
  • Thursday, December 24: Day before Christmas Day
  • Friday, December 25: Christmas Day