Contact Us
Set up a Video or Phone Appointment, and we bring Star One's Virtual Branch to your computer or smartphone. You can also contact us by chat, phone or email.
Make an Appointment
Discover the convenience of Video and Phone Appointments
Meet with a Star One Virtual Branch representative on your computer or smartphone—from wherever you might be.
Most services are now available without visiting a Star One branch—apply for loans, open new accounts, have a personal consultation, and more.
Contact us by Web or Email
Please send confidential information only via our secure email service—regular email is unencrypted and not secure.
Welcome to our new secure email system.
You'll be asked to register and create a new password if:
- This is your first time using the service
- You used our previous secure email system, but haven't registered on the new service
To sign in, register, or reset your password, visit our Secure Email Message Center and enter your email address.
Star One Branch Locations
Branch hours:
- Monday, Tuesday, Thursday: 9 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Friday: 9 AM - 6 PM
- Saturday (Stevens Creek, Blossom Hill and Big Basin branches only): 9 AM - 4 PM
De Anza Branch 2 ATMs, east side of building/24 hours |
El Camino Branch |
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San Antonio Branch
2 ATMs, 24 hours |
Blossom Hill Branch 2 ATMs, east side of building/24 hours |
Stevens Creek Branch 2 ATMs, east side of building/24 hours |
Enterprise Way Branch 2 ATMs, west side of building/24 hours |
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Big Basin Branch 1 ATM, 24 hours |
Administration Building 1 ATM, southeast corner of building/24 hours |
Call Us
Toll-free at (866) 543-5202 or (408) 543-5202
Regular Call Center Hours
- Monday-Friday: 7 AM-7 PM PT
- Saturday-Sunday: 9 AM-5 PM PT
Holiday Call Center Hours
- Christmas, New Year's and Thanksgiving: closed
- Day before Thanksgiving: 7 AM-6 PM PT
- New Year's Eve: 7 AM-5 PM PT
- Christmas Eve and other holidays: 9 AM-5 PM PT
Our Shared Branch call center handles after-hours calls and can assist you with general questions and basic transactions.
Fax: (408) 543-5203
Mailing address: P.O. Box 3643
Sunnyvale, CA 94088-3643
Use our Locator to find ATMs, CO-OP ATMs (including 7-Eleven stores), and Shared Branches.
2022 Holidays—Star One branches will be closed
- Monday, September 5: Labor Day
- Monday, October 10: Columbus Day
- Friday, November 11: Veterans Day
- Thursday, November 24: Thanksgiving Day
- Friday, November 25: Day after Thanksgiving Day
- Monday, December 26: Christmas Day observed