Contact Us

We understand that there will be hardships. Star One is here to help. We are offering a number of loan assistance options to provide short and long term relief to members affected by COVID-19, including deferred payments plans on our consumer and real estate loans.

Learn more or request payment assistance.

Star One does not offer business loans and does not participate in any Small Business Loan (SBA) programs.

Easily set up an appointment at any Star One branch.

• All New Memberships and Loan Applications must be submitted online.
• Appointments are required and limited to the following services: Account Servicing, Notary, Wire Transfers, Online Banking services and IRAs.
• Phone Appointments are also available for your convenience.
• Due to capacity limitations, any non-essential individuals will be asked to wait outside.
• Face coverings are required when visiting any Star One branch, per Order of the Health Officer of the County of Santa Clara.

For your convenience, many of these services are available on our website. For Consumer Loan Applications, please go to our Consumer Loans Application page. For Real Estate Applications, please go to our Real Estate Application page. For New Memberships, please go to our New Membership Application page.

Contact us through our online mortgage center.

To send us confidential information, log on to our Secure Email Message Center.

Regular e-mail is unencrypted and not secure; sensitive information should not be sent via that channel. Messages travel across many networks before reaching their final destination, enabling prying eyes to eavesdrop on e-mail messages.