Contact Us
Convenience, security, and simplicity. Star One provides you with the tools you need to manage your finances easily and worry-free.
Contact us by web or email
Easily set up an appointment at any Star One branch.
No appointment? Now you can check wait times at your chosen Star One branch, and use our remote lobby sign-in before you arrive.
Contact us through our online mortgage center.
To send us confidential information, log on to our Secure Email Message Center.
Regular e-mail is unencrypted and not secure; sensitive information should not be sent via that channel. Messages travel across many networks before reaching their final destination, enabling prying eyes to eavesdrop on e-mail messages.
Star One Branch Locations
Branch hours:
- Star One branches are closed May 27 for Memorial Day
- Monday, Tuesday, Thursday: 9 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Friday: 9 AM - 6 PM
- Saturday (Stevens Creek, Blossom Hill and Big Basin branches only): 9 AM - 4 PM
De Anza Branch 2 ATMs, east side of building/24 hours |
El Camino Branch 2 ATMs, north side of building/24 hours |
Blossom Hill Branch 2 ATMs, east side of building/24 hours |
Stevens Creek Branch 2 ATMs, east side of building/24 hours |
Enterprise Way Branch 2 ATMs, west side of building/24 hours |
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Big Basin Branch 1 ATM, 24 hours |
Administration Building 1 ATM, southeast corner of building/24 hours |
Call Us
Toll-free at (866) 543-5202 or (408) 543-5202
Call-center hours:
Monday-Friday: 7:00 AM-7:00 PM PT
Saturday-Sunday: 9:00 AM-5:00 PM PT
December 24 and other holidays: 9:00 AM-5:00 PM PT
Christmas, New Year's and Thanksgiving: closed
Our Shared Branch call center handles after-hours calls and can assist you with general questions and basic transactions.
Fax: (408) 543-5203
Mailing address: P.O. Box 3643
Sunnyvale, CA 94088-3643
Use our Locator to find ATMs, CO-OP ATMs (including 7-Eleven stores), and Shared Branches.
2019 Holidays—Star One branches will be closed
- Monday, May 27: Memorial Day
- Thursday, July 4: Independence Day
- Monday, September 2: Labor Day
- Monday, October 14: Columbus Day
- Monday, November 11: Veterans Day
- Wednesday, November 27: Day before Thanksgiving
All branches open regular hours, but Call Center closes at 6:00 pm. - Thursday, November 28: Thanksgiving Day
- Friday, November 29: Thanksgiving Holiday
- Tuesday, December 24: Day before Christmas Day
- Wednesday, December 25: Christmas Day