Contact Us
Convenience, security, and simplicity. Star One provides you with the tools you need to manage your finances easily and worry-free...
Contact us by web or email
We understand that there will be hardships. Star One is here to help. We are offering a number of loan assistance options to provide short and long term relief to members affected by COVID-19, including deferred payments plans on our consumer and real estate loans.
Learn more or request payment assistance.
Star One does not offer business loans and does not participate in any Small Business Loan (SBA) programs.
Easily set up an appointment at any Star One branch.
* Face coverings are required when visiting any Star One branch, per Order of the Health Officer of the County of Santa Clara.
In-branch appointments are only available for the following services:
- Account Maintenance, Account Services, IRA services, Online Services, Notaries and New Memberships.
For Consumer Loan Applications, please go to our Consumer Loans Application page. For Real Estate Applications, please go to our Real Estate Application page.
Contact us through our online mortgage center.
To send us confidential information, log on to our Secure Email Message Center.
Regular e-mail is unencrypted and not secure; sensitive information should not be sent via that channel. Messages travel across many networks before reaching their final destination, enabling prying eyes to eavesdrop on e-mail messages.
Star One Branch Locations
Branch hours:
- Face coverings are required inside Star One branches (per Order of the Health Officer of the County of Santa Clara)
- Monday, Tuesday, Thursday: 9 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Friday: 9 AM - 6 PM
- Saturday (Stevens Creek, Blossom Hill and Big Basin branches only): 9 AM - 4 PM
De Anza Branch 2 ATMs, east side of building/24 hours |
El Camino Branch 2 ATMs, north side of building/24 hours |
Blossom Hill Branch 2 ATMs, east side of building/24 hours |
Stevens Creek Branch 2 ATMs, east side of building/24 hours |
Enterprise Way Branch 2 ATMs, west side of building/24 hours |
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Big Basin Branch 1 ATM, 24 hours |
Administration Building 1 ATM, southeast corner of building/24 hours |
Call Us
Toll-free at (866) 543-5202 or (408) 543-5202
Call-center hours:
Monday-Friday: 7:00 AM-7:00 PM PT
Saturday-Sunday: 9:00 AM-5:00 PM PT
Christmas, New Year's and Thanksgiving: closed
December 24 and other holidays: 9:00 AM-5:00 PM PT
Our Shared Branch call center handles after-hours calls and can assist you with general questions and basic transactions.
Fax: (408) 543-5203
Mailing address: P.O. Box 3643
Sunnyvale, CA 94088-3643
Use our Locator to find ATMs, CO-OP ATMs (including 7-Eleven stores), and Shared Branches.
2020 Holidays—Star One branches will be closed
- Monday, September 7: Labor Day
- Monday, October 12: Columbus Day
- Wednesday, November 11: Veteran's Day
- Wednesday, November 25: Day before Thanksgiving
All branches open regular hours, but Call Center closes at 6:00 pm. - Thursday, November 26: Thanksgiving Day
- Friday, November 27: Day after Thanksgiving Day
- Thursday, December 24: Day before Christmas Day
- Friday, December 25: Christmas Day