The security of your data is extremely important to us.
As a result, Star One Credit Union uses several layers of technology to prevent unauthorized users from gaining access to our internal network. Star One's security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls.
To ensure the security of your financial information at Star One, we recommend the following:
Star One Credit Union has been certified with a secure certificate from VeriSign to communicate via Secure Sockets Layer (SSL) technology. Digital certificates act as a digital ID that users or computers are authentic. To check any site certificate, double-click on the closed lock icon in the bottom corner of your screen.
When you Enroll for Online Banking, we ask you to create your own individual User ID and Password.
Star One uses Multi-Factor Authentication (MFA) to enhance our digital banking security. You can configure your preferences in “settings” to use Security Question & Answer or to use a One-Time Passcode. MFA is a security system that verifies a user’s identity by requesting multiple credentials rather than just asking for a username and password.
Our Online Banking system will automatically log you off after a set amount of time. (The default time is 20 minutes.) This reduces the risk of others accessing your information from your unattended computer.
Our computer systems are protected by a series of powerful firewalls that block unauthorized entry.
This encryption technology is classified by the U.S. Department of Defense. United States law forbids export of this technology to other countries. Star One's VeriSign® Secure Site Pro with Extended Validation certificate enables the strongest SSL encryption available, including premium security protections:
Star One's Information systems group maintains and monitors all security systems to make sure that your accounts are safe and secure.
Star One is committed to keeping up with and utilizing the latest technology to ensure your account security in the face of constantly evolving online threats. We work closely with our Online Banking provider to ensure that new browsers meet our high security standards and can be included in our list of supported browsers.
We mail you confirmation letters whenever you make a change to your contact information, account information, or Touchtone Teller Access Code.
Member Communication E-Mails
Member Communication e-mail campaigns are sent on a regular basis to specific members for marketing reasons. They may also be used to alert large numbers of members affected by possible fraudulent activity. It is our policy to exclude links from all of our Member Communication e-mails in response to phishing threats. We will never ask you to disclose or verify personal information via e-mail.
During the normal course of business you may receive an e-mail from a Star One employee. For your convenience we may include links in "one-on-one" e-mails to assist you in locating a certain online form or section of our web site. One-on-one e-mails will include the member's surname in the subject line. We will never ask you to disclose or verify personal information via e-mail.
We respond to all e-mails within one business day. There are two ways you can send us an e-mail.
Send an unsecured e-mail to us at firstname.lastname@example.org. Our reply to your message will be made through unsecured e-mail and will include your surname in the subject line. Reasonable efforts will be made to remove sensitive information prior to our reply.
Third Party E-Mails
You may receive e-mails from third parties who have business relationships with Star One. These vendors may send you e-mails that include links to the Star One web site. Star One is not responsible for the functionality of links included in any third party e-mail.
DO NOT OPEN e-mails from unknown sources. DELETE THEM. You may want to report the scam to the organization named in the e-mail, report it to the FTC, or forward the suspicious e-mail to the FTC at email@example.com. If Star One is named in the scam, forward the e-mail to firstname.lastname@example.org.
Please remember that Star One employees will never call you to verify or ask for your personal information.
Hang up immediately if someone claiming to be a Star One employee asks for any banking information—such as your Online Banking login information, account numbers, card PINs, or one-time passcodes.
A fraudster may try to reassure you that it's OK to share your information—please hang up, it's not OK.
Several Star One members have received phone calls from a person claiming to be a Star One employee—with a caller ID forged to look like a Star One phone number—and whose goal is to gain access to members' bank accounts online.