Security
The security of your data is extremely important to us.
Star One Scam Alert
A few members have notified us that they have received calls from someone purporting to be a Star One employee about fraudulent debit card transactions. The fraudster is asking for personal and credit card information. If you should receive a call, hang up and contact Star One at 408.543.5202.
Do not provide credit or debit card information to a caller. Star One has your credit and debit card information on file. We will never ask for the full card number, Personal Identification Number (PIN) or CVV number on the back of your card. If you suspect a scam, handg up and call the Credit Union immediately.
The security of your data is extremely important to us. As a result, Star One Credit Union uses several layers of technology to prevent unauthorized users from gaining access to our internal network. Star One's security professionals manage a sophisticated networking architecture that includes screening routers, filtering routers, and firewalls.
To ensure the security of your financial information at Star One, we recommend the following:
- Never reveal your password
Passwords are case sensitive. Mixing uppercase and lowercase letters as well as symbols is encouraged. Your Online Banking password must be between 6 and 32 characters in length. We will never ask you for any password, however, your Secret Identifier is used to identify you when you call Star One Phone Representatives for help. - Don't use the same password on multiple sites
Don't use the same password or a simple password scheme (e.g. smith1, smith2, etc.) on multiple websites. Make your Star One Online Banking password be unique as a best practice.
- Change your Online Banking password regularly
We recommend that you change your password often. Log in to Online Banking and select the "My Settings" link to do so.
NOTE: We do not have access to your Online Banking password. You must contact us to reset it. When reset, it is reverted temporarily to your Touchtone Teller Access Code. When you log in to Online Banking, you will be prompted to update your Online Banking password. This will have no effect on your Touchtone Teller Access Code.
- Use the Logout link to end your Online Banking session
Do not click the "X". Signing Off will delete your Online Banking session cookie. Failure to do so may hinder your ability to log in again. Otherwise, you may close out your browser to delete your session cookie.
- Balance your account at least once a month
Report any discrepancies in a timely manner.
Star One Credit Union has been certified with a secure certificate from VeriSign to communicate via Secure Sockets Layer (SSL) technology. Digital certificates act as a digital ID that users or computers are authentic. To check any site certificate, double-click on the closed lock icon in the bottom corner of your screen.
When you sign up for Online Banking, we ask you to create your own password. Use this password in conjunction with your member number to access Online Banking.
Our Online Banking system will automatically log you off after a set amount of time. (The default time is 20 minutes.) This reduces the risk of others accessing your information from your unattended computer.
Our computer systems are protected by a series of powerful firewalls that block unauthorized entry.
This encryption technology is classified by the U.S. Department of Defense. United States law forbids export of this technology to other countries. Star One's VeriSign® Secure Site Pro with Extended Validation certificate enables the strongest SSL encryption available, including premium security protections:
- Guaranteed 128-bit SSL encryption, with up to 256-bit SSL encryption enables strong data encryption.
- Extended Validation triggers a green address bar in most browsers, making it easy for our members to see that our site is secure.
- Daily website malware scanning ensures that our website is safe and free of malicious code.
Star One's Information systems group maintains and monitors all security systems to make sure that your accounts are safe and secure.
Star One is committed to keeping up with and utilizing the latest technology to ensure your account security in the face of constantly evolving online threats. We work closely with our Online Banking provider to ensure that new browsers meet our high security standards and can be included in our list of supported browsers.
We mail you confirmation letters whenever you make a change to your contact information, account information, or Touchtone Teller Access Code.
Member Communication E-Mails
Member Communication e-mail campaigns are sent on a regular basis to specific members for marketing reasons. They may also
be used to alert large numbers of members affected by possible fraudulent activity. It is our policy to exclude links from
all of our Member Communication e-mails in response to phishing threats. We will never ask you to disclose or verify personal
information via e-mail.
One-On-One E-Mails
During the normal course of business you may receive an e-mail from a Star One employee. For your convenience we may include links in "one-on-one"
e-mails to assist you in locating a certain online form or section of our web site. One-on-one e-mails will include the member's surname in the subject
line. We will never ask you to disclose or verify personal information via e-mail.
Secure E-Mail
We respond to all e-mails within one business day. There are two ways you can send us an e-mail.
- Log into Online Banking and click on the "Support" link. You can send AND receive encrypted e-mails within Online Banking.
- Use our Contact Us form to send us a secure e-mail. Any data being sent is encrypted, however, we suggest that you do not send sensitive information such as credit card numbers or password information. We un-encrypt the information after it has arrived within our internal secured network. Our reply to your message will be made through unsecured e-mail and may include your surname in the subject line. Reasonable efforts will be made to remove sensitive information prior to our reply.
Unsecured E-Mail
Send an unsecured e-mail to us at service@starone.org. Our reply to your message will be made
through unsecured e-mail and will include your surname in the subject line. Reasonable efforts will be made to remove sensitive information prior to our reply.
Third Party E-Mails
You may receive e-mails from third parties who have business relationships with Star One. These vendors may send you e-mails that include links to the Star One web site. Star One is not responsible for the functionality of links included in any third party e-mail.
DO NOT OPEN e-mails from unknown sources. DELETE THEM. You may want to report the scam to the organization named in the e-mail, report it to the FTC, or forward the suspicious e-mail to the FTC at uce@ftc.gov. If Star One is named in the scam, forward the e-mail to service@starone.org.