Star One is honored to become the first BUX-certified financial institution
SUNNYVALE, Calif. – Star One Credit Union replaced its 20-year old online banking system in October 2017 with Tyfone’s newly integrated nFinia platform in order to bring a whole new banking experience to its members.
During the conversion, Star One engaged BUX Advisors, a professional and well-respected consultancy firm in the digital banking space, to review and provide consultation on the new platform. Three months after the conversion, Star One was honored to receive a grade of Excellent, the highest designation, from BUX Advisors.
After evaluating Star One’s online banking against their user experience matrix, BUX Advisors gave the new site their highest score of Excellent based on aesthetics and design, user engagement, navigation, flow, and account management among other criteria.
The new site, they found, is approachable and pleasant with a strong layout. It has an excellent balance of white space making the site easy to scan and navigate. The My Payments and Quick Transfer widgets are very convenient, and the overall navigation is intuitive and user-friendly.
The site also displays all account balances and defaults to All Memberships on its Overview page making summarized account information very accessible once logged in. Account numbers and routing number are easy to locate.
As an added convenience, the site also has integrated card controls such as online card activation and block and unblock cards.
“Online Banking conversion is one of the largest, most complex projects a financial institution can undertake, and it comes with challenges and opportunities. We want to thank our members for their patience and their valuable input which allow us to make enhancements that are more suitable for their needs. We are delighted to receive an excellent certification from BUX Advisors and we will continue to look for innovative solutions to enrich our members’ banking experience,” said Mr. Gary Rodrigues, President and CEO.
About Star One Credit Union
Star One Credit Union started over 60 years ago and provides financial services to people who live, work or attend school in Santa Clara County. Star One also offers membership to employees of some of Silicon Valley’s most prominent companies, including Lockheed Martin, Lam Research and Juniper Networks to name a few. Star One Credit Union serves more than 100,000 members with branches throughout Silicon Valley and offers a variety of products and services including checking and savings accounts, certificate accounts, IRAs, and consumer, home equity, and first mortgage loans. Star One is part of a nationwide network of 30,000 no-surcharge ATMs and 5,000 shared credit union locations in all 50 states.
About BUX Advisors
Seattle-based BUX Advisors has been evaluating online and mobile banking user experience for more than 10 years. Its mission is to make digital banking more intuitive, easier to use and widely adopted. To that end, the company recently launched a worldwide accreditation program to recognize the best of the best. Financial institutions scoring a minimum of 80% on a proprietary audit earn the designation BUX Certified: Excellence in Digital Banking.
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