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View our quarterly newsletter, statement reminders, free workshop announcements, and more.

Home Buying—a free webinar

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real-estate agent, appraiser, and title-insurance company representative will all be available to provide tips and answer questions.

Thursday, May 20, 2021 5:00 PM PT
Register now for "Home Buying."


Set up a new IRA and get a $100 bonus

Get a $100 bonus when you set up a new IRA with a $2,500 minimum balance by May 17, 2021.

IRAs are separately insured up to $250,000 by the NCUA. Learn more about setting up a new IRA with $100 bonus.


1031 Exchange—a free webinar

Tax-deferred exchanges are an increasingly popular wealth-building tool for Real Estate Investors. Exchanges are also an important tool to help improve your Real Estate Investments. The workshop will cover the basics of exchange steps, benefits to an investor, financial security, converting an investment property to a primary residence, reverse exchanges and more!

Wednesday, June 16, 2021 4:00–5:00 PM PT
Register now for "1031 Exchange."


2020 IRS Tax Forms Available in Online Banking

2020 tax forms are available for download inside Online Banking in the eNotices area.

For members not enrolled in eNotices in Online Banking, paper copies have been sent by postal mail.

1099-INTs are not generated for less than $10 dividends earned. 1098 tax forms are not generated for less than $600 in interest paid.


Read our Spring Newsletter!

Happy 2021! Our latest newsletter is now online.


Cyber Security Awareness Webinar

If you couldn't attend our March 2021 security webinar, join us now and view our security webinar recording here.

Raise your awareness about the importance of personal security while online and learn about recent cyber-fraud trends and best security practices.


Star One 2020 Annual Report

In 2020, we faced some of the biggest challenges in the Credit Union's history. Despite these difficulties, Star One employees adapted, overcame and persevered.

Star One achieved another strong year financially and continued to focus on our mission of improving each member's life by delivering valuable financial services.

Browse our 2020 Annual Report today.


Star One in pilot program for FedNow Service

Star One will be a leader in the industry's charge to provide its members with instant payments services that deliver control, convenience and certainty by participating in a pilot program for the Federal Reserve's upcoming instant payments offering, the FedNow℠ Service.

"We are proud that we'll help the Federal Reserve develop its first major new payment system in four decades," said Kathy Sullivan, VP Deposit Services.

Learn more about Star One in the FedNow℠ Service pilot program


The VITA Program and COVID-19

Due to occupancy limitations at our branches as a result of COVID-19, Star One will not be participating in the Volunteer Income Tax Assistance (VITA) program.

We recognize that many of you have utilized this service in previous years; therefore, we would like to provide a resource to better assist you during this tax season.

Please visit United Way's EARN it KEEP it SAVE it site for more information and alternatives to finding assistance with your individual tax needs.


Star One's Mortgage Rate Modification Program Highlighted by Wall Street Journal

Star One has been helping members save money for over 20 years through a unique mortgage rate modification program that can easily lower the interest rate on a mortgage loan when interest rates drop.

A recent Wall Street Journal article discusses mortgage loan modification programs at several financial institutions—including the program available to all Star One members for a low fee.

Read the complete Wall Street Journal article.


Six years in a row! Star One ranked #1 by CUNA

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $147,666,735 in direct financial benefits to its members during the twelve months ending March 2019. These benefits are equivalent to $3,005, the highest benefits ever reported, per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

Learn more about what makes Star One one of the best credit unions.


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Star One ranked #1 by the Credit Union National Association six years in a row

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $147,666,735 in direct financial benefits to its members during the twelve months ending March 2019. These benefits are equivalent to $3,005, the highest benefits ever reported, per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

We strive to deliver more valuable services to you every day. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Forbes listed Star One as one of the Top Credit Union

Forbes published their first Best Banks and Credit Unions in Every State list and included Star One as one of the top credit unions.

The list recognized 145 of the 5,750 credit unions in the United States for member satisfaction, willingness to recommend, trust, terms and conditions, branch services, digital services and financial advice. The list is based on opinion surveys of 25,000 members/customers on their current and former banking relationships.


Corporate Philanthropists Award 2014-2018

For the fourth consecutive year, Star One was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations. Star One received the 2018 Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner.

Star One also made The San Francisco Business Times Top 100 Corporate Philanthropists list based on cash contributions to Bay Area charities and organizations in 2018.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.


Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 120 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

UPCOMING WEBINARS

Home Buying

If you are planning to buy your first home or are experienced in home buying and looking for tips, this is the event for you to attend. A real-estate agent, appraiser, and title-insurance company representative will all be available to provide tips and answer questions.

Thursday, May 20, 2021 5:00 PM PT
Register now for "Home Buying."

1031 Exchange

Tax-deferred exchanges are an increasingly popular wealth-building tool for Real Estate Investors. Exchanges are also an important tool to help improve your Real Estate Investments. The workshop will cover the basics of exchange steps, benefits to an investor, financial security, converting an investment property to a primary residence, reverse exchanges and more!

Wednesday, June 16, 2021 4:00–5:00 PM PT
Register now for "1031 Exchange."


Statement Reminders

Your Star One Statement is now available for online viewing.

  • May 2021 Regular Statement Reminder:
    Star One makes mortgage loans up to $5 million with fast approvals, quick closings, and no hidden fees. Make an appointment with our experienced staff or get started with our online mortgage application today.
  • May 2021 Visa Statement Reminder:
    Protect yourself. Do not provide your Online or Mobile Banking credentials, card security codes (3 digits on the back), PINs or a one-time passcode to anyone you did not initiate contact with. This information is not necessary to provide service to you or to validate transactions. Call us to validate questionable calls, texts, or emails by using your own reliable contact information, such as a phone number on the back of your Star One credit or debit card.

For security reasons, we do not include links in our Online Statement email reminder. To view your Online Statements, log into Online Banking, then select "Statements" in the main navigation.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.

Scam and Fraud Alert

Remember that Star One employees will never call you to verify or ask for your personal information.

Providing your personal information, such as card PINs, online banking credentials or one-time passcodes, to anyone may make you responsible for any fraudulent activity that happens on your Star One accounts.