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News

View our quarterly newsletter, statement reminders, free workshop announcements, and more.

A letter from our President

We apologize for the inconvenience you experienced when accessing the new Online and Mobile Banking systems.

Read the full letter.


Disaster-Assistance Loans

Disaster-assistance loans can help Star One members pay for losses or expenses incurred due to natural disasters.


Educational Workshops

Planning for Your Retirement (Live Workshop)

To ensure a comfortable retirement, it is important to take the proper steps during the working years. Participants in this workshop will learn how to harness the power of time, how investments can be used to reach long-term goals, and how inflation and taxes will impact their retirement dollars. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

October 21, 2017, 10:00am - 11:30am
Administration building, Sunnyvale, CA
Register now by email.

Online Banking (Live Workshop)

In this workshop we'll introduce you to Star One's new Digital Banking system. It will cover familiar items like Transfers and Bill Pay, and additionally, will explore some of the new features & functionality including;

  • New Navigation Scheme
  • Responsive Interface
  • "My Payments" Widget
  • Opening Support Tickets
  • The One-Login Model
  • Mobile Channel Integration
  • More!

October 25, 2017, 6:00pm - 7:00pm
Stevens Creek branch, San Jose, CA
Register now by email.

October 28, 2017, 11:00am - 12:00pm
Administration building, Sunnyvale, CA
Register now by email.


Fall 2017 Newsletter

Download our Fall 2017 newsletter in PDF format.


Star One Ranked #1 by the Credit Union National Association Four Years in a Row!

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $83,298,073 in direct financial benefits to its members during the twelve months ending June 2017. These benefits are equivalent to $1,614 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

We strive to deliver more valuable services to you every day. Thank you for the opportunity to let us serve your financial needs.


Faster ACH Payments and Transactions

Some of your payments and transactions between financial institutions may take place more quickly than before, thanks to new Automated Clearing House (ACH) capabilities that went into effect on September 15.

For example, some checks that you issue might be converted into electronic ACH withdrawals by the recipient, with the funds withdrawn from your account the same day. In another example, an electronic deposit to one of your accounts that used to take a day might be available on the same day.

The enhanced ACH capabilities also allow payment services to offer more options for same-day payments.


Equifax Data Breach

We are aware that a large data breach has been reported at Equifax with a reported 143 million records affected. Equifax is offering complimentary identity theft protection and credit file monitoring services to all US consumers.

Star One recommends members to visit the Equifax website for more information regarding this incident.

Star One will continue to monitor this situation and provide updates on our website when necessary. View Star One's Privacy Policy for more information.


Star One Overwhelmingly Exceeds Industry Average Dividends-to-Income Ratio

Star One Credit Union has again posted impressive numbers greatly surpassing the previous quarter’s industry average dividends-to-income ratio in the second quarter of 2017, according to a recent article by creditunions.com.

Learn more about how Star One delivers the most direct financial benefits to members.


Star One surpasses 100,000 members

In June 2017, Ms. Sonali Suratkar became Star One’s 100,000th member.

Star One is pleased to announce our latest milestone: we now serve over 100,000 members. For over 60 years, Star One has strived to help members improve their lives by delivering valuable financial services. Achieving this milestone is a testament to our loyal membership and the support you’ve given us throughout the years. Thank you for the opportunity to serve you.


Ms. Sonali Suratkar, Star One’s 100,000th member, receives a gift basket from Rick Heldebrant (CEO), and Gary Rodrigues (President).


Election of Directors and Supervisory Committee Members of Star One Credit Union

Vacancies to be filled by election by the members of Star One Credit Union include three on the Board of Directors and two on the Supervisory Committee.

Persons interested in being nominated are urged to submit a resume to the Nominating Committee by August 1. Nominations will close at midnight on October 25.

Learn more about vacancies on the Board of Directors and Supervisory Committee and election procedures.

Newsletters in .PDF format only.

2017

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2015

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2010

Star One was featured in the Consumer Reports' 2017 Bank And Credit Union Buying Guide.

The Banking Survey by Consumer Reports subscribers was based on customer satisfaction and banking experience.

Star One named top credit union by CUNA four years in a row

Once again, the Credit Union National Association (CUNA) honored Star One with the Member Benefits Performance Award for providing the highest direct financial benefits to its members.

CUNA estimated that Star One provides $77,013,578 in direct financial benefits to its members during the twelve months ending March 2017. These benefits are equivalent to $1,504 per member household. CUNA also added, since these benefits are calculated as averages, loyal members who use the credit union extensively often receive total financial benefits that are much greater than these averages.

We strive to deliver more valuable services to you every day. Thank you for the opportunity to let us serve your financial needs.

Through consistent hard work and persistent focus on helping members and the communities we serve, Star One has received many prestigious awards over the years. Our awards range from financial safety and soundness to community involvement. By providing sound financial services that improve the lives of our members, working to be a strong corporate citizen and contributing to local organizations, Star One is helping to make Santa Clara County a better place to live, work and play.

Corporate Philanthropists Award 2014-2015

Gary Rodrigues, Executive Vice President Operations, accepts the 2015 Corporate Philanthropists Award.

Sandra Moix, Vice President Branch Services, accepts the 2014 Corporate Philanthropists Award.

Star One received the Corporate Philanthropists Award at the Silicon Valley Business Journal’s Corporate Philanthropic Awards dinner in 2016 for the second consecutive year and was recognized as one of the 50 leading supporters of Silicon Valley’s nonprofit organizations.

Star One Credit Union is proud to be affiliated with the surrounding community. In addition to providing quality financial products and services to members who live, work or attend school in the area, Star One makes a commitment each year to be a positive force through sponsorships, volunteerism and donations to various programs and organizations.

Star One and its employees directly contribute time, money, and in-kind donations to programs like the Alzheimer's Association, Autism Speaks, Second Harvest Food Bank, Cake4Kids, Family Giving Tree, The Health Trust Meals On Wheels, Hope Services, Lucile Packard Children’s Fund, Marine Toys for Tots Foundation, Silicon Valley Faces, Humane Society Silicon Valley and so much more.


Bauer Financial, Inc.
Star One was recognized by Bauer Financial, Inc. and awarded "Superior," their highest rating, for over 108 consecutive quarters.

The nation's leading independent bank and credit union rating and research firm, has been analyzing and reporting on the financial condition of the nation's banking industry since 1983. Financial institutions cannot pay for ratings, and cannot avoid being evaluated by Bauer Financial, Inc. www.bauerfinancial.com


IDC Financial Publishing, Inc. "Superior"
Star One was awarded the highest financial rating by IDC Financial Publishing, Inc.

IDC ranks credit unions using its proprietary methodology and regulatory reports submitted to the federal government. The "Credit Union Financial Profiles" identifies several financial ratios, assigns a weight factor to each based on its relative importance to the health of the institution, and then combines the overall view into a numeric summary rank. IDC has a remarkable track record of being able to identify deteriorating or improving performance many months, and sometimes years, before it becomes apparent to less-sophisticated ranking companies. www.idcfp.com


Weiss Ratings "Excellent"
Star One received the highest financial rating of A+ by Weiss Ratings.

For more than 20 years, Weiss Ratings has had an unparalleled track record warning of the weaknesses of hundreds of insurance companies and financial institutions that subsequently failed. Weiss Ratings strives for fairness and objectivity in its ratings and analyses, ensuring that each company receives the rating that most accurately depicts its ability to deal with severe economic adversity. Weiss Ratings accepts no payments for its ratings from rated institutions. www.weissratings.com


Visionary Leadership Award
At the 6th Annual Call to Action Conference of the Elder Financial Protection Network (EFPN) held in 2009, Star One Credit Union was conferred the Visionary Leadership Award for its ongoing efforts to protect the aged from financial abuse. Following receipt of the award, Star One's President & CEO Rick Heldebrant noted, "Star One Credit Union remains committed to raising awareness within our community about elder financial abuse. Our commitment to this imperative is especially relevant given the current economic environment. We believe education and awareness leads to prevention and are powerful tools in the fight against this crime. As a Credit Union we value our unique position within the community we serve and take seriously our commitment to educate others on ways to avoid financial exploitation and loss." Star One remains an active supporter of EFPN's dedication to the prevention of elder financial abuse through community education, public awareness campaigns and professional training.


Abby Award
Arts Council Silicon Valley awarded Star One Credit Union an ABBY Award at the 2008 Silicon Valley Arts & Business Awards Luncheon for our Small Business Support.

Star One was nominated by American Musical Theatre, San Jose (AMTSJ) for sustained general operating funds and for fully funding AMTSJ's High School HONORS, the Company's program for training and mentoring young musical theatre performers and technicians.


Operation Care & Comfort
Rick Heldebrant, President and CEO of Star One Credit Union, accepted on behalf of Star One an American Flag that was flown over A1 Faw Palace, Camp Victory, Baghdad, Iraq during "Operation New Dawn" in 2010. The American Flag was given in recognition for Star One's commitment and dedication to the service men & women of United States forces - Iraq. On behalf of the Soldiers, Sailors, Airmen, & Marines they thanked Star One for their continued support of the troops.

Planning for Your Retirement (Live Workshop)

To ensure a comfortable retirement, it is important to take the proper steps during the working years. Participants in this workshop will learn how to harness the power of time, how investments can be used to reach long-term goals, and how inflation and taxes will impact their retirement dollars. We’ll also cover the value of utilizing IRAs, understanding how they work and tapping into the added benefits you can achieve through IRAs to assist you in reaching your retirement goals.

October 21, 2017, 10:00am - 11:30am
Administration building, Sunnyvale, CA

Register now by email.

Online Banking (Live Workshop)

In this workshop we'll introduce you to Star One's new Digital Banking system. It will cover familiar items like Transfers and Bill Pay, and additionally, will explore some of the new features & functionality including;

  • New Navigation Scheme
  • Responsive Interface
  • "My Payments" Widget
  • Opening Support Tickets
  • The One-Login Model
  • Mobile Channel Integration
  • More!

October 25, 2017, 6:00pm - 7:00pm
Stevens Creek branch, San Jose, CA
Register now by email.

October 28, 2017, 11:00am - 12:00pm
Administration building, Sunnyvale, CA
Register now by email.

Statement Reminders

Your Star One Statement is now available for online viewing.

  • October 2017 Regular Statement Reminder:
    Star One is enhancing Online Banking! Online and Mobile Banking will be unavailable on the weekend beginning Friday evening, October 13th. Your Mobile Banking App User ID and Password will allow you to sign in to the newly redesigned Online Banking website beginning Monday, October 16th. If you don’t have a Mobile Banking login, simply choose “Enroll Now” instead of entering a user ID to get started. Visit our website to learn more.
  • October 2017 Visa Statement Reminder:
    Do you know you can now refinance and consolidate both your private and federal student loans into one convenient and manageable payment? Visit our website to learn more.

For security reasons, we do not include links in our Online Statement e-mail reminder. Just go login to Online Banking, then hover over the "eStatements/eNotices/eTax" button, and click on the eStatements link.


Scheduled Maintenance

Online Banking and Touchtone Teller are normally unavailable for short periods of time for end-of-day processing:

  • Daily (less than 30 minutes) beginning at approximately 6:00 pm.
  • Last business day of the month (less than 30 minutes) beginning at approximately 6:00 pm.

2017 scheduled Online Banking maintenance (normally every second Saturday from 9:30 pm to no later than 1:30 am PST):

  • September 9 and 23
  • October 7 and 21
  • November 11 and 25
  • December 9
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We are currently experiencing large call volume through our Call Center. Thank you for your patience.

A letter from our President—we apologize for the inconvenience you experienced when accessing the new Online and Mobile Banking systems.


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