Assistance to members having difficulties with their housing payments.
Star One Credit Union's MMAP is available to members that are having difficulties with their Star One mortgage payments and want to avoid foreclosure. The same assistance is also available for consumer loans.
We may be able to provide temporary assistance that will keep you in your home. We may be able to help you by:
We will need information on your current financial situation before we can discuss possible solutions. Examples of the information we typically require are as follows:
To get started, all you need to do is call us.
* The letter should describe the circumstances that caused your income to be reduced (job loss, illness, divorce, etc.). Please note that a loss of equity alone is not considered a hardship under the assistance program.
For other resources you may contact the U.S. Department of Housing and Urban Development (HUD) to find a HUD-certified housing agency. Please call (800) 569-4287 or visit the HUD website at www.hud.gov for additional information
The CA COVID-19 Rent Relief program provides financial assistance for rent and utilities to income-eligible California renters and their landlords who have been impacted by COVID-19—both for past-due and future payments.
Both renters and landlords can apply for assistance.
Several Star One members reported receiving a phone call or text from a person claiming to be from Star One's fraud department with a caller ID reflecting 866-543-5202.
The caller is impersonating a Star One employee to gain your trust with the goal of getting access to your account.
The caller may try to reassure you that it's OK to share your information—please hang up, it's not OK, EVER!