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Privacy Policy

We recognize the importance of maintaining the confidentiality of your personal financial information.

· Download a PDF version of this document

Star One Credit Union’s Privacy Policy addresses key information about Star One Credit Union’s practices in collection and protecting the privacy of your personal information under federal law (Gramm-Leach-Bliley Act “GLBA” & CFPB Regulation P) and California law (California Consumer Privacy Act of 2018 “CCPA”).

You have specific rights under both federal and California law and these rights are disclosed separately in the Federal law and California law sections below.

Star One does not sell any member personal information to any third party. However, credit bureaus or other third parties involved in your loan application may share some of your personal information in accordance with their own privacy policies. Please consult the privacy policies of these third parties for further information.

Federal Law Rev 12/2019

What does Star One Credit Union do with your personal information?


Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand Star One Credit Union’s Privacy Policy.

At Star One Credit Union, we respect the privacy of our members. We recognize the importance of maintaining the confidentiality of your personal financial information. This notice describes the privacy policy and practices followed by Star One Credit Union. This notice explains what types of member information we collect and under what circumstances we may share it.


The types of personal information we collect and share depend on the accounts or services you have with us. This information can include:

  • Name, address, Social Security number, and income
  • Account balances and transaction history
  • Credit history and credit scores

When you are no longer our member, we will not share your information except as permitted or required by law as described in this notice.


All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Star One Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Star One share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates' everyday business purposes—
information about your transactions and experiences
No We don't share
For our affiliates' everyday business purposes—
information about your creditworthiness
No We don't share
For nonaffiliates to market to you No We don't share


Call 866.543.5202 or 408.543.5202, send us an email at or write to us at: Star One Credit Union, PO Box 3643, Sunnyvale, CA 94088-3643

What we do

How does Star One Credit Union protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also restrict access to nonpublic personal information about you to those employees and officials who need to know the information to provide products or services to you.

How does Star One Credit Union collect my personal information?

We collect your personal information, for example, when you

  • open an account or apply for a loan
  • apply for any credit union service
  • visit our website, provide us information on any online application or transaction, or information you send to us by email.
  • use your credit or debit card or pay your bills
  • make deposits to or withdrawals from your accounts

We also collect your personal information from others, including credit bureaus or other companies.

Why can't I limit all sharing?

Federal law only gives you the right to limit information sharing as follows:

  • sharing for affiliates' everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

However, we do not have any affiliates with whom we share any information.


Other important information

Protecting Children's Private Information

Our online financial services are not designed for or directed toward children. We do not knowingly solicit or collect data from children and we do not knowingly market to children online. We recognize that protecting children’s identities and online privacy is important and that responsibility rests with us and with parents.

California Law Rev 12/2019

What is Personal Information?

Personal Information. Under the CCPA your “Personal Information” includes the following data that identifies, relates to or may be associated with you:

  • Demographic information (i.e., name, address, email),
  • A unique identifier, such as an IP address,
  • Account or Social Security Number,
  • Driver’s license or passport,
  • Personal property records,
  • Card numbers,
  • Access codes (PINs & passwords)
  • Online activity,
  • Biometric, geolocation, employment and education data,
  • Browsing and search history, and
  • Information concerning a consumer’s interaction with a website.

Personal information also includes information that is identifiable to your household.

Star One Credit Union Collection of Member Personal Information

Categories of Member Personal Information We Collect

Your personal information that we collect may include:

  • Personal identifier information: name, email address, social security number, driver’s license number, access codes.
  • Account & transaction information: account number, card number, account information, transaction information, and credit information and required consents, opt-in & opt-out requests.

Where We Collect Member Personal Information

We collect the categories of personal information listed above when you: visit our website or submit an online application, conduct any branch, mail or online transaction, use the Personal Finance Manager program or send us an e-mail, or phone inquiry.

Star One Credit Union Use & Sharing of Member Personal Information

How We May Use Member Personal Information

We may use each category of personal information we collect for the following purposes:

  • To verify the identity of the person conducting the account transaction or inquiry with us or our service providers
  • To fulfill account or service requests that you initiate
  • To prevent fraud or meet legal requirements.

We have never sold and we will not sell any of your personal information to anyone.

How We May Share Member Personal Information

We may share your personal identifiable information with 1) our third-party service providers and payment processor to facilitate your services or transactions, or 2) other financial companies with whom we have a joint marketing agreement.

Your Rights to Protect Your Personal Information

Right to Request Access to Your Personal Information

You have a right to access your personal information that we have collected. Upon your request by mail, email or in person to the Credit Union, we will disclose any of the following information requested:

  • The categories of personal information collected;
  • The sources from which personal information was collected;
  • Our purpose for collecting the information;
  • The categories of third parties with whom we share personal information; and
  • The specific pieces of your personal information we have collected.

Right to Request Your Personal Information Be Deleted

You have the right to request that we delete personal information about you that we have collected. Upon your verifiable request by mail, email or in person to the Credit Union, we will delete the information and direct our service providers to delete the information from its records unless we or service provider needs the personal information. The following are the exceptions where the Credit Union and our service providers need the personal information to maintain and service your account and cannot delete the information:

  • To process your transactions for which the personal information was collected,
  • To provide the account or service requested,
  • To detect security incidents; protect against fraudulent, or illegal activity;
  • To identify and correct any Credit Union systems errors,
  • To comply with the California Electronic Communications Privacy Act;
  • To operate the systems and applications to maintain your accounts and services,
  • To comply with a legal obligation or in a lawful manner compatible with the context in which you provided the information.

Right to Opt Out of the Sale of Your Personal Information

The Credit Union does not sell any member personal information to any third party.

Right to Equal Services & Pricing

You have the right to receive equal service and pricing from us even if you choose to exercise any of your privacy rights. We will not discriminate against you for exercising any of the consumer’s rights, including:

  • denying accounts or services to you;
  • charging different prices or rates for accounts or services or imposing penalties;
  • providing a different level or quality of accounts or services to you or suggesting that you will receive a different price or rate for accounts or services or a different level or quality of accounts or services.

How to Submit Requests to the Credit Union or Contact Us for More Information

You may submit your requests to the Credit Union as follows:

  • In person—at any Star One branch
  • Mail: Star One Credit Union, P.O. Box 3643 Sunnyvale, CA 94088-3643
  • Email:

You may designate an authorized agent to submit requests on your behalf by providing us with your written authorization of the agent and nature of your request.

We will verify your request by using our current authentication practices including matching the identity information you provide with your request with your personal information we maintain on file.

Additional Online Privacy Protections

Use of Cookies. Star One Credit Union uses cookies when you visit our website. These cookies are essential for enabling user movement around our website and providing access to features such as your member-only resources, online banking, and other secure areas of the website. These cookies do not gather information about you that could be used for marketing purposes and do not remember where you have been on the internet and Star One does not track or sell this data. This category of cookies cannot be disabled.

California Do Not Track Disclosures. Certain web browsers offer a “Do Not Track” (DNT) option that permits users to select a preference not to have information about web browsing activities monitored and collected. Our website will not honor DNT signals from you and we will not monitor or collect information of your browsing activity.

Our Privacy Policy is posted on our website

You can reach us: Toll-free at (866) 543-5202 or (408) 543-5202.

Privacy Policy Changes. We reserve the right to amend this Privacy Policy at our discretion and at anytime. We will post our amended Privacy Policy on our website or otherwise notify you as required by law.