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Bill Management Help

Available Now!

 

What is Bill Management?

Bill Management is a suite of options that includes standard Bill Payments with enhanced eBill delivery, cash flow charts, bill pay specific alerts, full PDF eBills, password vault, and more.

We are introducing this product to supplement our existing Bill Pay offering. Think of Bill Management as an option you can utilize to manage your expenses and bills using the built-in management tools for convenience, awareness and tracking.

If you are currently enrolled in our Bill Pay system, there is no obligation to use the new service. Using Bill Management will not affect any configuration that you might currently have set-up for your payees, including any automatic payments, previously established eBills, or other bill pay related items.

We hope you take advantage of and enjoy the new Bill Management system.

Bill Management

You can add multiple types of your billing accounts (Utility, Credit Card, Insurance, Loan, etc.) and begin receiving eBills for them by doing the following:

  • Click on the Add Account button in the top-right corner of the Bill Management interface
  • Select your billing provider from the most popular provider list, or search for your Providers name in the Search Bar
  • Enter your Login Credentials for your Provider Site

NOTE: You must have an online account set up (a username and password) at the provider site before you can link your account. If you do not have an online account set up, you can add the account as a Manual Account, by clicking on the Manual tab on the Add Account Page or you can also click on Proceed without using account credentials seen at the bottom of the Login Information page after selecting a Provider for the Add Accounts Page.

You can pay a bill in multiple locations:

Overview Page (Tab):

  • Click on the drop-down menu icon to the right of the bill you would like to pay
  • Click on Pay Now
  • Enter the required payment information

Accounts Page:

  • Select a billing account from the accounts list on the left
  • Click on the Pay button located on the account card
  • Click on Pay Now
  • Enter the required payment information

You can select a payment method while paying a bill after clicking on Pay Now for a bill, then clicking on Setup Bill Pay on the first payment pop-up screen. You can also pre-select/change a payment method in multiple other locations.

Accounts Page:

  • Select the Accounts Page
  • Select a billing account from the Accounts list
  • Click on the Payment Settings tab
  • Select a payment method from the Payment Method drop-down
  • Designate the specific payment method account using the Pay From and Account Number drop-downs
  • Click on Save Changes

Dashboard Page:

  • Select the Dashboard Page
  • Click on the "Link Bills" button on the Cash Flow chart
  • Designate which of your Bank or Credit Card accounts you use to pay your bills
  • Click on Save

Your due bills will show against the designated payment accounts on the Cash Flow.

There are two ways you can mark bills as "Paid".

From the Overview Page:

  • Click the menu arrow icon (located to the right of the bill).
  • Select “Mark as Paid” from the menu options
  • The bill will then be moved to the Scheduled and Paid area of the Overview Page and the Payment Status will show as "Paid"

From the Accounts Page:

  • Select the account you would like to mark as Paid from the My Bills list
  • In the Account Card, click on the green Pay Button
  • Then click on "Mark as Paid"

You can enable/disable and update your Alert settings for an account as follows:

  • Click on the Accounts Page
  • Select an account from the Accounts list
  • Select the Account Card (if you have multiple accounts under a provider) for the account you would like to modify your Alerts settings
  • Select the Alert Settings tab
  • Enable your alert settings
  • Click Save

You can apply the settings you modified to all of your billing accounts by clicking on Use These Settings for All Bills at the bottom of the Alert Settings tab of Billing Accounts.

You can apply the settings you modified to all of your Money accounts by clicking on Use These Settings for All Money Accounts at the bottom of the Alert Settings tab of Money Accounts.

You may have many accounts with one Provider and some of them may not be active.  You can disable accounts that are no longer active.  This is especially useful if you want to keep the documents for historical purposes but don’t expect to get any new documents downloaded for an account.

You can also hide an account that you don’t need to see all the time.  It is important to note that an Account cannot be hidden if it is the only account for a provider.

 Here are the steps for disabling and/or hiding an account:

  • Click on the Accounts Page
  • Select the Provider for which you want to disable an account from the list of Providers on the left
  • Click on the menu gear icon in the top-right corner of the account
  • Select Manage Accounts
  • Check the  Disable and/or Hide
  • Click Save

Disabled accounts will not be refreshed but all downloaded statements and data will be retained.
Hidden accounts will not display.

You can delete an account as follows:

  • Select the Accounts Page
  • Select the Provider that you would like to delete from the Accounts List
  • Click on the menu icon located at the top-right corner of the Account
  • Select "Delete Account"

NOTE: If you have multiple accounts linked under the provider, ALL accounts for that provider will be deleted.

Here are the steps for nicknaming your accounts:

  • Click on the Accounts Page
  • Select the account from the Accounts list
  • If the Provider contains more than one account, select the account card for which you want to set a nickname.
  • Click on the Payee Info Tab
  • Change the default Nickname to one of your choice
  • Click on Save Changes

Below is how you can download your account ebills/statements unto your computer

  • Click on the File Cabinet page
  • Depending on the account type for which you would like to download documents for (Billing Account or Bank/Money Account), click on the My Bills or My Statements Tab
  • Select the provider folder
  • Select all bills/statements in the folder or select specific bills/statements to download
  • Once documents have been selected, a Download button will appear.
  • Click on the Download button and all selected documents will then download unto your computer.

You can modify the order of your Billing accounts on the Accounts Page by doing the following:

  • Click on the Accounts Page
  • At the top of your My Bills list, click on the drop-down arrow
  • Click on Sort
  • Select a sort for your Bills (Alphabetical, Bill Status, Due Date, Category, Amount)

You can modify the order of your My Money accounts on the Accounts Page by doing the following:

  • Click on the Accounts Page
  • At the top of your My Money list, click on the drop-down arrow
  • Click on Sort
  • Select a sort for your Bills (Alphabetical, Category, Current Balance)

You can filter your bills on the Accounts Page by doing the following:

  • Click on the drop-down menu at the top of your My Bills list
  • Select the Filter option
  • Select a Filter for your bills (Paid, Unpaid, Due Later, Due Now, Overdue, Auto Pay, Scheduled)
  • Depending on the filter option you choose, EX: "Unpaid", we will filter your bills to show ONLY your bills with an Unpaid payment status in the Accounts List
  • You can clear your filter at any time by clicking on the drop-down menu -> Filter -> Clear Filter

We queue all of your accounts for refresh as soon as you log in. However if you notice current data is not displaying for one of your accounts, you can manually refresh your account(s). There are multiple ways to manually refresh your accounts on Bill Management:

On the Overview Page:

  • Click on the drop-down menu arrow icon to the right of an account
  • Click on Refresh

On the Accounts Page:

  • Select an account from the accounts list
  • Click on the menu icon in the top-right corner of the account
  • Select Refresh Account
  • Clicking on the circular refresh icon at the top of the account also refreshes the account

To do a mass refresh of all your accounts:

  • Click on the Accounts Page
  • Click on the drop-down menu arrow at the top of your My Bills accounts list
  • Select Refresh All

The system has detected a duplicate payment on the iPay Bill Pay side. Please visit the Pay Bill interface and delete or override your payment.

Bill Management is unable to download eStatements from the Payee site. Please log into your Payee site and enable eStatements or switch to Paperless.

No, after a bill has been detected as Paid or you have marked a bill as “Paid”, we will not send you an alert for that particular bill.

If an account does not show a payment status as Auto Pay after you link it, you can update the bill settings to identify it as being an ‘Auto Pay’ account.  You can mark an account as ‘Auto Pay ‘as follows:

  • Select the Accounts Page
  • Select the Provider from the list of Providers on the left
  • If the Provider contains multiple accounts, select the Account you want to mark as ‘Auto Pay’
  • Select the Bill Pay tab
  • Check the Auto Pay active on Payee Website check box
  • Save your changes

The payment status of your account will then show "Auto Pay".

As statements/ebills do not get automatically downloaded for manual and offline accounts, you can manually upload bills to your manual/offline accounts as follows:

  • Select the Accounts Page
  • Select your manual/offline account from the Accounts list
  • Click on the Statements Tab
  • Click on the drop-down arrow to the right of the statement entry  for which you would like to upload a bill to and select "Attach Bill"
  • Choose and Upload the bill from your computer