For banking by telephone, to find an ATM, or to speak to a Star One phone representative for assistance with this website, please call us at 866-543-5202 or 408-543-5202.
Star One Mobile App

Star One Mobile Banking
It's free and secure to use!

Get the Star One Mobile Banking app for your device.
It's free, intuitive, safe and secure to use!

View
Close
Skip navigation
  • Home
  • Rates
  • Applications & Forms
  • Branch Hours / Contact Us
  • ATMs & Locations
  • About Us
Star One Credit Union - Silicon Valley Credit Union with branches in San Jose, Palo Alto, Sunnyvale, Cupertino and Saratoga
  • Scam and Fraud Alert

    Remember that Star One employees will never call you to verify or ask for your personal information.

    Providing your personal information, such as card PINs, online banking credentials or one-time passcodes, to anyone may make you responsible for any fraudulent activity that happens on your Star One accounts.

    Learn about recent scams reported by Star One members.



    »Enroll Now

    »Login Assistance
  • Online & Mobile Banking
    • Online & Mobile Banking
    • Online Banking
    • Mobile Banking
    • Voice Banking
    • Touchtone Teller
    • Bill Pay
    • ezDeposit
    • eStatements & eNotices
    • View FICO® Score
    • Wire Transfers
    • How to Move Money
    • Send Money with Zelle®
  • Mortgages & Other Loans
      • Mortgages & Other Loans
      • Mortgages
        • First-Time Home Buyer
        • Fixed-Rate Mortgage
        • Adjustable Rate Mortgage
        • 5/5 Adjustable Rate Mortgage
        • 10-Year Mortgage
        • Second Mortgage
        • Home Equity Loans and Lines
        • Investment Property Loans
        • Home Buying Workshop Videos
        • Connect with Real-Estate Agent
        • Mortgage Rate Modification
      • How to Pay Star One Loans
        • Check Home Loan Application
      • Student Loans
        • Student Loan Refinance
      • Car Loans
        • New Car Loans
        • Used Car Loans
        • Tesla Loans
        • Classic Car Loans
        • Car Loan Refinance
        • Enterprise Referral Program
      • RV and Motorhome Loans
      • Motorcycle Loans
      • Boat Loans
      • Personal Loans and Lines
      • Savings Secured Loans
  • Credit & Debit Cards
      • Credit & Debit Cards
      • Credit Cards
        • Visa Signature Rewards
        • Visa Platinum Rewards
        • Visa Platinum Best Rate
        • Visa Card Interest Rates
        • Visa Account Updater
        • Star One Rewards Program
      • Secure Remote Commerce
      • Digital Wallets
      • Visa Gift Card
      • Visa Debit Card
      • Card Security Information
      • Dispute a Charge
  • Checking , Savings & IRAs
      • Checking, Savings & IRAs
      • Free Checking Account
      • Rewards Checking
      • Money Market Savings Account
      • Student Accounts
      • Certificate Accounts
      • Trust Accounts
      • Minor Accounts
      • Overdraft Coverage
      • Traditional IRAs
      • Roth IRAs
      • ESAs
      • Compare IRAs
      • Other Services
      • Your Accounts are Insured
      • Retirement Central
      • Planning Ahead
  • Open Your Account
      • Open Your Account
      • Who Can Join?
      • Why Join?
      • How to Join?
      • Refer a Friend
      • Open New Membership
      • Add an Account
      • Update Your Membership
      • Corporate Partners
      • Welcome New Members
      • Return to Your Saved Application
  • News & Resources
      • News & Resources
      • News
      • About Us
      • Careers
      • Calculators
      • Privacy Policy
      • Security
      • Disclosures
      • Best Credit Union
      • Learning Center
      • Educational Workshops
      • Newsletter
      • Scholarships
      • ID Theft Protection
  • Home
  • Rates
  • Applications & Forms
  • Branch Hours / Contact Us
  • ATMs & Locations
  • About Us
  • Sign into Star One Online Banking. For banking by telephone, call us now at 1-866-543-5202.

    »Enroll Now
    »Login Assistance
  1. Home
  2. Applications and Forms
  3. Substitute Check Recredit Claim

Substitute Check Recredit Claim

Substitute Check Expedited Recredit Claim Form

Form Instructions

Please complete, print, sign, and mail this form to:

Star One Credit Union
P.O. Box 3643
Sunnyvale CA 94088-3643


Making an Expedited Recredit Claim

If you have received a Substitute Check and demonstrate that the original check is necessary to show that you have suffered a loss, you can use this form to make a claim for a refund. If you use this procedure, you may receive up to $2,500 of your refund (plus dividends if your account earns dividends) within 10 business days after we received your claim and the remainder of your refund (plus dividends if your account earns dividends) not later that 45 calendar days that the Substitute Check was correctly posted to you account.

Written Request for Refund

Today's date:
Member #:
Member's Name who either wrote or deposited the original check:
Address 1:
Address 2:
Home Phone:
Work Phone:

Substitute Check Information

Check this box if the Substitute Check or a copy of the Substitute Check is being submitted with this form.

If the Substitute Check or a copy of the Substitute Check is not being submitted with this form, please provide the following information:

The check number:
The name of the person to whom the check was written:
The amount of the check: $
The date of the check:

Amount of Loss

Estimate of the total amount of your loss (includes interest owed or fees paid): $


Description of the Loss

Describe why you have suffered a loss:

The Substitute check was improperly charged to the account
The Substitute Check was charged from your account more than once

Need for Original Check

Explain why the Substitute check you received is insufficient to confirm that you suffered a loss:

Information contained on the Substitute Check is illegible (for example, the amount)
Physical examination of the check is necessary (for example, to prove forgery) because:
400 characters maximum

Signature

You declare under penalties of perjury that the above information is true and correct.


___________________________________________
Member Signature

Revocation of Claim

You hereby revoke this expedited recredit claim and release Star One Credit Union from any liability with regard to the same.


___________________________________________
Member Signature
_______________________
Date

Star One Credit Union use only
Received by (Operator ID and Initials):
Date Claim Received
(Postmark if received by mail)
Notice of
Valid Claim
Provisional Credit
Denial
Reversal Sent on (date)
Date of Statement or
Date Substitute Check Made Available

Additional Information:


Need Assistance?

1-408-543-5202

1-866-543-5202

Branch Hours / Contact Us

Star One Phone Representative Hours

Monday–Friday: 7 AM–7 PM PT
Saturday–Sunday: 9 AM–5 PM PT

Holiday Call Center Hours

ABA/Routing Number

321177968

 

Rate Star One

News

  • Age Well, Plan Well: Living Trusts and Estate Planning—a free webinar: learn about estate planning and preparing for the future with Star One, Affinity Trusts and Citadel Law
  • Our winter newsletter is now online
  • Ten $5,000 scholarships will be awarded to Star One members who will be full-time college students in the fall of 2021
  • Our 64th Annual Meeting and Elections will take place on Thursday, February 25
  • Beware of fraudulent Google ads—a recent ad in some Google search results was a link to a fake Star One website that intended to defraud members
  • Wall Street Journal discusses mortgage loan modification, including Star One's program that has been available to members for over 20 years for a low fee
  • Six years in a row! Star One ranked #1 by the Credit Union National Association
  • Download and print our 2021 Calendar
View All News
  • About Us
  • Contact Us
  • Careers
  • Site Map
  • Privacy
  • Security
  • Disclosures
Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government National Credit Union Administration
Equal Housing Lender
NMLS ID #456439
Financial Hardship Assistance
Star One is the first BUX-certified financial institution

If you are using a screen reader or other auxiliary aid and have any difficulty using this website, please call 1-866-543-5202 for assistance.

No goods or services are available from this website to non-members of Star One Credit Union. It is for informational purposes only. Any information available for non-members on this website is also available in our full-service physical locations.

© 2021 Star One Credit Union. All rights reserved.

X

Scam and Fraud Alert

Remember that Star One employees will never call you to verify or ask for your personal information.

Providing your personal information, such as card PINs, online banking credentials or one-time passcodes, to anyone may make you responsible for any fraudulent activity that happens on your Star One accounts.

Learn about recent scams reported by Star One members.