Financial assistance is available to Star One members during difficult times.
Star One Credit Union's assistance is available to members impacted by COVID-19 with their Star One loan payments.*
We may be able to provide temporary assistance with your loan payments by providing deferred payments, or extend your currently deferred loan payments, up to 90 days, for Consumer and Real Estate Loans.**
Requests for extending loan payment deferrals will be asked to provide additional documentation as evidence of financial impact (for example: paystubs, Furlough letter, Unemployment Award Letter).
* This program is not offered for student loans. Please contact University Accounting Services at 800-723-2210 for information about forbearance offered for student loans.
** Loan must be current or less than 30 days delinquent to qualify for this program. If your deferment request includes a real estate loan, Star One will mail you a Loan Forbearance Agreement Form within 30 days.
Remember that Star One employees will never call you to verify or ask for your personal information.
Providing your personal information, such as card PINs, online banking credentials or one-time passcodes, to anyone may make you responsible for any fraudulent activity that happens on your Star One accounts.