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Star One Credit Union - Silicon Valley Credit Union with branches in San Jose, Palo Alto, Sunnyvale, Cupertino and Saratoga
  • Scam and Fraud Alert

    Remember that Star One employees will never call you to verify or ask for your personal information.

    Providing your personal information, such as card PINs, online banking credentials or one-time passcodes, to anyone may make you responsible for any fraudulent activity that happens on your Star One accounts.

    Learn about recent scams reported by Star One members.



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  3. ACH Dispute Form
AA

Written Statement of Unauthorized Debit (ACH)

(ACH Dispute Form)

Form Instructions

Not to be completed for transactions performed with a Debit or Credit Card or a Bill Pay payment.

Please complete, print, sign, date and mail this application to:

Star One Credit Union
Attn: Support Services
P.O. Box 3643
Sunnyvale CA 94088-3643

Your Information

mm/dd/yyyy

$

Must match the description exactly as shown on your statement.


Unauthorized Entries. I further state that, after examining my statement or other notification from the credit union, an ACH debit entry was charged to my account number listed above and I state that the ACH Debit was unauthorized for the following reason:


I am an authorized signer, or otherwise have authority to act, on the account identified in this statement. I attest that the ACH debit transaction above was not originated with fraudulent intent by me or any person acting in concert with me, and that the signature below is my own proper signature.

I have read this statement in its entirety and attest that the information provided on this statement is true and correct.

___________________________________________
Authorized Signature
_______________________
Date

Star One Credit Union use only
Received by (Operator ID and Initials):
Date:

Rev: 07/01/2014


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1-866-543-5202

Branch Hours / Contact Us

Star One Phone Representative Hours

Monday–Friday: 7 AM–7 PM PT
Saturday–Sunday: 9 AM–5 PM PT

Holiday Call Center Hours

ABA/Routing Number

321177968

 

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News

  • Age Well, Plan Well: Living Trusts and Estate Planning—a free webinar: learn about estate planning and preparing for the future with Star One, Affinity Trusts and Citadel Law
  • Our winter newsletter is now online
  • Ten $5,000 scholarships will be awarded to Star One members who will be full-time college students in the fall of 2021
  • Our 64th Annual Meeting and Elections will take place on Thursday, February 25
  • Beware of fraudulent Google ads—a recent ad in some Google search results was a link to a fake Star One website that intended to defraud members
  • Wall Street Journal discusses mortgage loan modification, including Star One's program that has been available to members for over 20 years for a low fee
  • Six years in a row! Star One ranked #1 by the Credit Union National Association
  • Download and print our 2021 Calendar
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Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government National Credit Union Administration
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NMLS ID #456439
Financial Hardship Assistance
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If you are using a screen reader or other auxiliary aid and have any difficulty using this website, please call 1-866-543-5202 for assistance.

No goods or services are available from this website to non-members of Star One Credit Union. It is for informational purposes only. Any information available for non-members on this website is also available in our full-service physical locations.

© 2021 Star One Credit Union. All rights reserved.

X

Scam and Fraud Alert

Remember that Star One employees will never call you to verify or ask for your personal information.

Providing your personal information, such as card PINs, online banking credentials or one-time passcodes, to anyone may make you responsible for any fraudulent activity that happens on your Star One accounts.

Learn about recent scams reported by Star One members.